Service Name
Complaint Management Procedure
Service Description
The system provides a simple and fair complaints procedure for all Parks & Zones customers including Jafza, National Industries Park and Dubai Auto Zone.
Complaints can be shared through the following channels:
  • In person (Customers can approach Jafza Customer Service Department, Jafza 15, Ground Floor.)
  • Dubai Trade:  call 600 55 55 54 or 800 52 392 or by sending an Email to: contact@jafza.ae
  • Through a member of our staff.
Verbal complaints are registered in our Complaints System and an acknowledgement will be sent. It takes 2 to 5 working days to resolve a complaint.
Delivery Channel