CEO Welcome Message

Eng. Mahmood Al Bastaki, CEO, Dubai Trade.

Dear All,

Welcome to our 9th cycle of the E-Services Excellence Award.

Since its inception, Dubai Trade is committed to facilitate and improve the entire end-to-end supply chain processes by delivering online services with the challenge of e-transformation. Over the past few years, I can proudly say that the trade and logistics community has highly adapted to the e-Services on Dubai Trade Portal believing in the ease and cost effectiveness of the online gateway.

Today, Dubai Trade team has a new challenge dedicated to changing the user’s habit to transact using smart phones as the majority of the government departments including our stakeholders: DP World, Dubai Customs and Economic Zones World have successfully embraced the Smart Government initiative and set their services to be available through mobile.

We view boosting trade in Dubai as a commitment to Dubai’s economy, as much as being a strategic driver for growth in the UAE. Our visionary leader H.H. Sheikh Mohammed Bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE, and Ruler of Dubai, has announced that 2015 is being the year of innovation. This comes naturally to a country that believes innovation and creativity is the capital of the future.

Dubai Trade has taken the responsibility of facilitating the trade and logistics operations in Dubai in an unparalleled effort to become the world’s best practice model and maintain Dubai’s position as one of the best places to do business across the globe by providing innovative solutions to make the business easier, faster and cost-effective.

We are dedicated to maintaining Customer Satisfaction, Service Excellence and Innovation Intent.

Thank you,

Eng. Mahmood Al Bastaki


CEO, Dubai Trade.